- Platform to recognize Public and Private sector organizations for exceptional Customer Service and Employee Engagement
Ethos Integrated Solutions, the region’s leading provider in delivering Customer Service Solutions, will host the 6th annual Service Olympian Awards in Dubai on Monday. The event, which will be held at the Jumeirah Emirates Towers in Dubai, is set to attract business leaders and decision makers from both the Public and Private sectors.
Robert Keay, Chief Executive Officer, Ethos Integrated Solutions, explains, “The Service Olympian Awards program was developed by The International Customer Service Institute to recognize organizations that implement successful customer service strategies. It is designed to reward and recognize Public and Private sector organizations that deliver service excellence around the world.”
Ethos Integrated Solutions is the regional partner for The International Customer Service Institute (TICSI) with exclusive implementation rights for all the TICSI Solutions throughout the MENA Region.
“Our ultimate goal is to make the UAE a source of best customer experience management and practices with regard to improving services,” highlights Keay.
An independent judging panel consisting of industry experts, business leaders and academics from around the world assess the entries against The International Standard for Service Excellence (TISSE2012) as part of the judging process each year.
Some of this year’s award categories include Best Customer Engagement, Best Customer Experience Journey Maps, Best Customer Experience Smart App, Best Customer Experience Strategy, Best Customer Happiness Program, Best Customer Loyalty, Best Employee Engagement, Best Employee Happiness Program, Best Employee Learning Scheme, Best Service Center, Best Service Innovation, Best Smart Service Transformation Initiative, Best Social Media Customer Experience, Best Use of Technologies to benefit customers among others.
The Bank Benchmarking Index Awards
During the evening, Ethos Integrated Solutions will also be presenting The Bank Benchmarking Index Awards with categories including Overall Best Bank, Best Branches, Best Website, Best Call Centre, Best Mobile App, Best Engaged Social Media, Best Live Chat Performance, Best Innovation, Most Improved Branches, Most Improved Call Centre and Most Improved Website.
“We introduced the annual Banks Benchmarking Index study back in 2005 with the aim of providing the retail banking industry with a methodology of benchmarking their products and services against the competition to drive continuous improvement and today, the study has developed into a strategic benchmarking tool and has enabled banks to dramatically improve their service provision,” adds Keay.
Ethos Integrated Solution’s annual Customer Experience Benchmarking Index has matured into one of the UAE’s most anticipated reports in the retail banking industry. This year the study was more customer focused covering mystery shopping of the bank’s distribution channels to evaluating service provision and customer satisfaction.